Shipping & Returns Policy

 

Shipping Policy

At Quality Indian Goods, we aim to process and deliver your orders quickly and reliably.

Order Processing

    • Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
    • Orders placed after business hours or on weekends will be processed the next business day.

Shipping Rates

    • Free shipping on all orders over $50 (after discounts, before taxes).
    • A flat rate of $6.99 is charged for orders under $50.

       

Shipping Carriers

    • We ship via trusted carriers including USPS and UPS.
    • Carrier selection is based on the best available rate and delivery speed.

Estimated Delivery Time

    • Standard delivery typically takes 3–7 business days after dispatch.
    • Delivery times may vary depending on your location and carrier delays.

Order Tracking

    • Once your order ships, you will receive a tracking number via email.
    • Please allow up to 24 hours for tracking information to update.

Incorrect Address / Delivery Issues

    • Customers are responsible for providing accurate shipping information.
    • We are not responsible for delays or losses caused by incorrect or incomplete addresses.
    • If a package is returned due to an incorrect address, additional shipping charges may apply to reship the order.

Lost or Delayed Shipments

    • If your package is delayed or appears lost, please contact us.
    • We will work with the carrier to resolve the issue, but we are not responsible for carrier-related delays once the order has been shipped.

Damaged Packages

    • If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.
    • We will review and arrange a replacement or refund if applicable.

    Returns

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Products that are used, damaged, or not in original condition are not eligible for return.
  • Certain items such as consumables (incense, herbs, food items) and final sale items are non-returnable for safety and hygiene reasons.

Return Shipping

    • Customers are responsible for return shipping costs.
    • Original shipping charges (if any) are non-refundable.

Refunds

    • Once your return is received and inspected, we will notify you of the approval or rejection.
    • Approved refunds will be processed to your original payment method within 5–7 business days.
    • Refunds will be issued only for the product value, excluding any shipping charges.

Damaged or Incorrect Items

    • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will review and provide a replacement or refund at no additional cost if the issue is confirmed.

How to Initiate a Return

    • Email us at support@qualityindiangoods.com with your order number and reason for return.
    • Once approved, we will provide return instructions.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, Herbal products, and incense, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Shipping Policy Reminder

    • Orders over $50 qualify for free shipping.
    • Orders under $50 are charged a flat rate shipping fee of $6.99.